Volaris Baggage Policy

Volaris Airline Flights' Baggage information sheet

Volaris Baggage Policy

Volaris Airlines is an ultra-low-cost airline that operates in Mexico, the US, Costa Rica, Guatemala, and El Salvador. To develop a market, it offers high-quality service at low cost.

This airline is certified as a 3-star low-cost airline for its facilities, food, staff, and management during boarding.


Carry luggage on volaris airline

Volaris Airlines allows every passenger to carry one carry-on bag and one personal bag. The weight of both bags must be at most 6.8 kg, and the external length or shape of the bag must be at most 41.2 inches, 104cm.

Also, the personal items include a briefcase, backpack, laptop, etc.


How much is the baggage allowance by volaris for international flights?

In volaris, flight economy class is allowed to carry one or two pieces, each weighing 23kg.

Business and first-class allow you to take two pieces, each weighing up to 32kg.

What if my carry bag is 1 inch larger than a given guideline.?


Items that are even 1 inch bigger than their actual size will not be accepted in the baggage store area. Your carry-on must fit over your head, and personal items should be under the seat.


Volaris policy for carrying sports equipment on flights

If you are traveling with musical equipment, its size should be 22x16x10, and you may  be allowed to take it as a carry bag


Golf bag—One can bring a golf bag with 14 clubs and 12 golf bags, a pair of shoes, and golf tees. Also, it should be within the allowance of given sports measurements.


Bicycle—you can bring the snowboard or longboard and wrap it in plastic completely or with plastic foam. Also, cover the head and tail. Pack it securely.

Ski equipment—For snow skiing, you can bring a pair of skis and poles, boots, a mask, and poles. For water skiing, get a life jacket and vest.

Given the above equipment, you can carry on volaris Airlines.


Items that are not allowed in volaris airline

All here giving items are those which are not allowed by the volaris airline, or all these are almost banned by the volaris airline.


  1. Batteries—Any kind of battery, either solid or liquid, including vehicles, wheelchairs, or other mobility aids.


  1. Chlorine - Household chlorine for pools and tubs, bleach, chlorine for industrial use, or chlorine disinfectants.


  1. Fuels and other chemical products- gasoline, kerosine, lighter fluid, spray paints, solvents and related liquids, methanol.


  1. Hazardous means dangerous materials - Blood, Drug testing laboratory material, poison, and other body fluids.


  1. Lighters, matches.

  2. Sharp objects are strictly not allowed in Volaris Airlines.

  3. Guns and other dangerous items are also not allowed.


Baggage liability in international flights.


The Volaris airline does not want the transportation of valuable items such as jewelry, money, and electronic items such as cell phones, radios, computers, cameras, and among others in checked bags.


Due to any reasons, if passengers' checked bags don't arrive at the assigned destination, the customer shall present a claim ……………..


Baggage guarantee in volaris airline:-  

Volaris Airlines assured you that your baggage would be on the same flight and arrive at the destination with you.

Depending on your booking currency, you will receive an electronic credit of $1000 MXN or $80 USD.


Some consider the facts when you don't get your baggage on the same flight.

  1. When baggage doesn't reach the location with passengers, you can apply this baggage guarantee.

  2. One incident per customer can apply this baggage guarantee. Ex- only one baggage will be for two delay bags.

  3. This electronic credit is valid for up to 60 days for purchase and travel.

  4. Also, this applies to all routes


Here are steps to request baggage when it does not arrive at the airport with you

1.The one whose baggage does not arrive at the destination can hire a customer service agent before leaving the baggage claim zone to file a baggage irregularity report.


2.During searching for missing baggage, that agent can request activation on baggage guarantee.


3.Within 72 hours of flight arrival, customers receive an electronic number. If they don't receive this email, they may contact the volaris helpline call center at 55(1102)8000 or for human help contact (xxxxxxxxx) and request an electronic credit number after providing their reservation code. 


Restrictions on the electronic credit: -

  1. It will be used once.

  2. After applying it once, contracted air service may be allowed to continue. 

  3. It can be used till its expiration date, and the use period may not be extended.

  4. We can not use it with other permissions.


Some terms and conditions of using electronic credit:-

  1. We can use electronic credit after 72 hours of flight because it will be effective after that.

  2. The electronic credit of volaris is non transferable. The electronic credit can not cover the whole amount of what you want to purchase; you have to pay the due amount.

  3. Due to security restrictions, it can not allow last-minute security checked baggage.


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